Política de reembolso

No Return, No Refund - Exchange Only Policy

At Lorens Giron, we are dedicated to your satisfaction with our exquisite jewelry collection. To provide exceptional service and maintain product quality, we offer an exchange-only policy. Please review the following terms and conditions carefully:

Eligibility for Exchange:

  • Condition: To qualify for an exchange, the item must be in its original condition – unworn and unused.
  • Tags: All original tags, labels, or security seals must remain intact.
  • Packaging: The product must be returned in its original packaging to ensure safety during transit.

Timeframe:

  • Exchanges must be requested within 10 days of receiving your purchase. Unfortunately, we cannot process exchanges beyond this period.

Non-Eligible Items for Exchange:

The following items are not eligible for exchange:

  • Customized or personalized jewelry
  • Items showing signs of wear, damage, or alteration
  • Earrings (for hygiene reasons)
  • Items purchased during a promotional sale or clearance event

Exchange Procedure:

  1. Contact Us: To begin the exchange process, please contact our customer support team at contact@lorensgiron.com with your order number and item details.

  2. Approval: Our team will review your request and confirm the item's eligibility for exchange. If approved, you will receive instructions, including the return shipping address.

  3. Return Shipping: Securely pack the item in its original packaging. For your convenience, we provide a complimentary return label with each eligible exchange request, allowing you to use a trackable shipping service to ensure the safe return of the item.

  4. Inspection: Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.

  5. Exchange: If the item meets all requirements, we will process the exchange and send the replacement. If the replacement item is of greater value, you will be responsible for the price difference.

Important Notes:

  • Once an exchange has been processed, it is final, and no further exchanges or refunds will be allowed for that item.
  • Items returned without prior approval or that do not meet eligibility requirements will be sent back to the sender at their expense.

By purchasing from Lorens Giron, you agree to this exchange-only policy. We value your understanding and are committed to assisting you with any eligible exchanges to ensure your satisfaction with our jewelry. Should you have any questions or need further assistance, please contact our dedicated customer support team.

International Exchanges: For international exchanges, customers are responsible for all shipping fees, customs duties, and any additional taxes.